SERVICE INFORMATION
数据删除说明
Data deletion
本服务通过人工核实的申请处理数据删除。此页面为删除说明，不是自动删除回调或自助删除表单。
Deletion requests are verified and handled by the service operator. This is an instructions page, not an automated callback or self-service deletion form.
01 · 提交申请 / Submit a request
请发邮件至 syzz10@foxmail.com，主题填写“SFW Video Assistant — 数据删除申请”。说明要删除全部资料还是特定资料，提供学生账号标识以及大致提交时间或资料名称，便于定位。无需提供访问码、Facebook 密码、Cookie、令牌或身份证件。
Email syzz10@foxmail.com with the subject “SFW Video Assistant — Data deletion request”. Indicate whether you request all data or selected media, and provide your student account identifier and approximate submission time or file title. Do not send access codes, Facebook passwords, cookies, tokens or identity documents.
02 · 核实身份 / Verify identity
为避免误删他人资料，我们会通过已绑定的 Messenger 联系身份或客户指定负责人核实请求。核实后会反馈处理范围和进度。涉及正在上传、分析或发送通知的任务时，会先停用相关账号并等待任务安全停止，再处理删除。
To avoid deleting someone else’s information, we verify the request using the linked Messenger identity or the customer’s designated coordinator. After verification, we confirm the scope and progress. Active uploads, analyses or notifications must safely stop before deletion; the relevant account can be disabled first.
03 · 处理范围 / What is removed
对于全部资料删除，运营人员清理该学生的原视频、原图、分析结果、字幕来源、Facebook 绑定、待发送通知、有效会话及相关可识别操作记录，并停用账号。可能保留不含视频内容或 Facebook 身份的最小删除处理记录及不可直接识别个人的消息去重摘要。特定资料删除申请由运营人员确认可行范围后处理。
For an all-data request, operations staff remove the student’s original videos, original images, results and subtitle source, Facebook binding, queued notifications, active sessions and related identifiable operational records, and disable the account. A minimal deletion receipt without video content or Facebook identity and non-directly-identifying message deduplication digests may remain. For selected-media requests, the operator confirms the available scope before proceeding.
04 · 备份与第三方副本 / Backups and other copies
本服务不能直接删除 Facebook/Meta 已保存的消息、第三方模型服务商自行保留的记录，或客户管理员已下载的副本。我们会说明适用的联系或处理方式。若存在运营备份，需同步处理其中的相关资料或记录删除要求，避免恢复备份后重新引入已删除内容。
The service cannot directly delete messages held by Facebook/Meta, records independently retained by model providers or copies downloaded by customer administrators. We will explain the relevant contact or handling process. If operational backups exist, related data or deletion requirements must also be handled so that a later restore does not reintroduce deleted content.
05 · 处理结果 / Completion
我们会通过申请联系渠道告知处理结果；若无法完成全部范围，会说明原因和后续安排。请通过 syzz10@foxmail.com 查询进度。删除 Facebook 聊天记录或取消应用授权本身，不会自动删除本服务此前已保存的资料。
We communicate the result through the request contact channel and explain any part that cannot be completed and the next steps. Contact syzz10@foxmail.com for progress. Deleting a Facebook conversation or revoking app access alone does not automatically remove information already stored by this service.